In today’s digital world, Wayleave and Easement management is still to a high degree a manual paper driven process. Ideally the process should be digitised between the stakeholder (customer, landowner etc.) and the utility. The information about the Wayleaves and Easements and their specific features should be made easily accessible in the field where the real use of the information is most valuable. Not knowing the conditions, features and specific geographical locations of Wayleaves and Easements can lead to mistakes in the field and poor on-going relationships with landowners and other stakeholders.
Utilities suffer from extensive losses every year due to a) damages to utility services as a result of unlawful wayleave works and b) the slow processing of applications from customers and other stakeholders. The process has low visibility and is often considered cumbersome leading to decreased brand value and customer experience. Slow administration causes project delays and lost opportunities leading to increased cost. Customer and third party complaints may lead to penalties that could have been avoided.
United Vanning’s MIWEM (Mobile Integrated Wayleave And Easement Management) solution supports viewing and searching wayleaves in the field, updating wayleave features, and receiving continuous updates on any issues or tasks related to the activity at hand.
MIWEM builds on Software AG’s Digital Business Platform (DBP), using its mobile suite, master data management, process automation and enterprise integration capabilities to maintain definitive, up-to-date and highly visible records of wayleaves and easements. MIWEM delivers:
Automation, orchestration and control of processes involving wayleaves and easements
Customer portal supporting wayleave applications, communications, notifications, alarms and chaser emails ensuring the process runs as smoothly as possible.
Stakeholder management of landlords, landowners, tenants, occupiers, and vulnerable people, including contact information.
Integration with GIS (Wayleaves can be stored as a layer in ESRI or Google Earth.)
Issue and task management mobile app/portal featuring escalations, child tasks, collaboration and progress tracking
Context aware mobile app: See the wayleaves and information relevant to the job at hand
Adaptive spatial and temporal filtering combined with wayleave and easement properties
Real-time updates while in the field
Support for off network caching and automatic synchronisation with conflict resolution when coming back to network connectivity.
Easily extensible solution using Software AG’s Digital Business Platform features including:
Adapters for document management systems e.g. Sharepoint, featuring Office365 cloud integration for easy access to historical documents, site photographs, etc.
SAP HR Staff management
Integration with work order scheduling system and work dispatch systems
MIWEM builds on Software AG’s Digital Business Platform (DBP), using its mobile suite, master data management, process automation and enterprise integration.
Digital And Mobile Innovation
Bringing data together brings the fuzzy view of missing, unknown and lost information into focus where it is needed in the field. Digitised and automation of the application process reduced delays and increases customer satisfaction.
