Supply Chain and Field Service Innovation for Utilities

Published 2017-05-23

Customers are expecting better and better services. The time of service technicians is becoming more and more valuable. Our roads are becoming increasingly congested. The need for safe delivery and tracking of tools and materials is essential to efficient planning and control. Leading utility companies continue to invest to address these critical considerations and realise these efficiencies.

In an ever increasingly connected world utilities expect to be able to know where all the supplies, materials and tools are at any point in time. Reducing waste in time and materials is critical, as well as reducing the impact of inefficient supply chains on the environment. United Vanning Consulting and Pelipod address all the above with their unique, innovative supply chain solution in combination with unparalleled capabilities for process execution, analysis, visualisation and integration from Software AG that will truly transform the field service operations of utilities:

  • Cut out an entire leg of the journey for field service technicians decreasing the time they spend acting as their own couriers.
  • No need to collect parcels, saving on engineer’s time and vehicle running cost
  • Eliminates the need for expensive or manned intermediate or transit delivery locations
  • Acts as a 24/7 forward stock location so reducing inventory held in engineer’s vans.
  • Supports Just In Time inventory management
  • Right First Time deliveries reduces the cost
  • Reducing mileage, CO2 emissions and pollution
  • Allows deliveries to be made at traffic-free times including the “shoulders” of the working day

Introducing Pelipod, the world’s most advanced, Internet connected, low cost unattended parcel box for utilities. With Pelipod, utilities can now create distributed point delivery networks replacing the need for locker banks or store depots. Pelipod shortens and simplifies your supply chain enabling your staff to be more productive and efficient.

Through Software AG’s Digital Business Platform utilities will be able to integrate the Pelipod portal to their back end systems with complete process execution and visibility ensuring:

  • Connecting work orders in the ERP system with deliveries
  • Real-time notifications to field service technicians
  • Display the Pelipod delivery network in their GIS systems
  • Optimise the delivery points in relations to field service work force and replacement/maintenance programs
  • Dynamic delivery network repositioning the Pelipod Boxes as requirements change
  • Integrate with HR systems to automatically control access to boxes and track who delivers and who receives
  • Audit tracking of assets and who has possession of tools and materials
  • Provides clear auditing that each engineer has the right materials at the right times to do their assigned jobs

How is all this established, what is needed and how is it implemented? Ultimately it boils down to the business case for using the Pelipod solution and Software AG’s Digital Business Platform to improved business processes: lowering the cost of field service operations, increasing customer satisfaction while reducing the impact on the environment throughout.

Invariably this means joining up the individual processes using the Digital Business Platform, connecting with the business systems such as ERP, CRM, Asset Management, Warehouse Management, Field service, Scheduling, GIS etc.  Delivering the value this gives dictates the nature of the integration and the requirements of the platform.

United Vanning Consulting helps companies characterise and capitalise on opportunities based on a structured approach

United Vanning Consulting provides the technology and integration knowhow as well as the process insight to assist from discovery through to implementation. On top of these capabilities in our engagements we give our customers access to our partner ecosystem for world leading technology, data science, predictive modelling, machine learning, device connectivity, digital platform integration and data management.

End-to-end solution implementation

For more information about United Vanning Consulting or to explore how our expertise can help you, please contact us at

Software AG offers the world’s first Digital Business Platform for Utilities. Recognized as a leader by the industry’s top analyst firms, Software AG helps you combine existing systems on premises and in the cloud into a single platform to optimize your environment and delight your citizens. With Software AG, you can rapidly build and deploy digital utility applications to improve customer services delivery. Get maximum value from big data, make better decisions with streaming analytics, achieve more with telemetry and M2M, and respond faster to shifting regulations and threats with intelligent governance, risk and compliance. Visit to learn more.

Pelipod represents a complete breakthrough in the cost, convenience and functionality in the delivery of spares, samples and other products. Pelipod is a smart, connected, secure, unattended parcel box that can manage all your deliveries as well as working with your reverse logistics process. For more information please visit:

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