Convergent BSS/OSS Telco architectures

Published 2015-11-12

In the world of telecom operators the pace is high, with new technologies emerging and a business environment where mergers & acquisitions are commonplace.

With time this has led to a situation where many operators have inherited very many applications, tools and integration points – driving cost and making it difficult to approach the customer in a unified way, irrespective of the services they receive.

With a convergent architecture an operator can manage all users and their services in a unified way, enabling full flexibility in how to package service offerings and charge for them on a single bill – while at the same time reducing operating cost.

In short, the aim is to establish true convergence for all services:

  • one architecture
  • one CRM
  • one Order Management
  • one Billing
  • one Invoice

It is however not an easy implementation: it affects the whole system architecture, involves complex migration activities, and on top of that this has to be done while operating the existing production environment.

In a project of this scale it is impossible to know everything beforehand and have all details on paper. Hence, a number of activities and principles need to be agreed upon upfront:

Establishment of a clear vision and strategy for the project, with strong support from the executive management team.

Processes for architectural walkthroughs and issue resolution meetings where all parties and stakeholders take part.

Planned demonstrations at defined intervals of all delivered functionality to shorten the feedback loop between the business stakeholders and the delivery organization to deliver in a more agile manner.

Clear escalation processes for fast decision making and prioritization

Practical and solution-oriented scope management

To succeed it’s critical to choose the right systems integrator. The company selected to take on a large-scale project like this on a turnkey delivery basis must:

  • Be able to scale up fast with the right type of technology competence
  • Have industry competence and expertise
  • Enforce a very strong delivery culture, and an attitude that “we can accomplish anything together as a team”
  • A very capable and reliable delivery methodology
  • Establish trust and partnership with the customer at all levels
  • Have a detailed understanding of the architecture principles
  • Demonstrate experience from system replacement and migration projects

United Vanning Consulting has the knowledge and the experience to deliver true convergent BSS/OSS architectures.

As a prime system integrator, United Vanning Consulting has delivered turnkey solutions to establish fully convergent Telco architectures. United Vanning has also been selected as the consultancy provider responsible for areas such as program management, architecture and test management, responsible for the entire initiative and in charge of the coordination of all system vendors.

The management and senior consultants at United Vanning Consulting has been working in the BSS/OSS communications space for over 20 years each, delivering expert consulting and implementation, as well as many systems and architecture replacement projects.

For more information about United Vanning or to explore how our expertise can help you please contact us at

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